Workforce Terms of Service

Our promise to you

This is the spirit of our relationship. The numbered terms below set out the details, alongside any assignment-specific agreement you receive.

When you apply and are accepted, you join the OHC workforce network. Membership in the network means we may contact you about assignments, contracts, or direct hire opportunities that fit your role, credentials, and stated availability. It does not by itself guarantee work, hours, or a specific number of assignments.

You confirm that the information you give us — your role, experience, credentials, and availability — is accurate and current, and you agree to keep it up to date so we can match you well.

Each assignment is offered with its details before you accept. We share the available information about pay, schedule, role expectations, location, and requirements so you can make an informed decision. Accepting an assignment is your choice.

Once you accept an assignment, we ask that you:

• Show up on time and complete the scheduled shifts you committed to.
• Follow the facility’s assignment requirements, workplace policies, and care standards.
• Communicate early if you cannot make a shift, so coverage can be arranged.
• Treat residents, patients, families, and facility teams with respect and professionalism.

Depending on the role, we may request and verify documentation such as certifications, licenses, identification, CPR/BLS, health records, background screening, or references. You’re responsible for holding and maintaining the credentials required for the roles you accept, and for keeping them current.

If a credential lapses or a required item is missing, we may be unable to offer or continue an assignment until it’s resolved. We’ll send credential reminders where we can, but keeping your credentials valid is ultimately your responsibility.

Reliable, clear pay is part of our promise. For each assignment:

• Pay rate and schedule are communicated before you accept.
• We offer weekly pay options and are committed to timely payroll.
• We’ll explain the pay schedule and any details about how and when you’re paid.
• If you ever have a pay question, our team is available to help resolve it.

You are not on your own. OHC provides support for scheduling questions, assignment concerns, credential reminders, pay questions, and communication with facilities. If an issue comes up during an assignment, tell us — part of our role is to advocate for you and help work toward a fair resolution.

We work to partner with organizations that value dependable professionals and maintain safe, respectful work environments. If you experience an unsafe or disrespectful situation, report it to us promptly.

Because you represent OHC and care for vulnerable people, we expect every network member to be:

• Reliable, on time, and communicative.
• Compassionate and respectful to everyone in the care environment.
• Credentialed where required and committed to safe, appropriate care.
• Willing to follow assignment requirements and workplace policies.

Your working relationship for any given assignment — including whether you are engaged as an employee or contractor, and who employs you — is defined in the specific assignment or placement documentation you receive for that role. In a direct hire placement, the hiring facility becomes your employer and is responsible for your payroll, benefits, supervision, and employment terms.

Nothing in these general terms creates a guarantee of ongoing work, a fixed schedule, or a particular volume of assignments.

We want every placement to go well, but sometimes a role isn’t the right fit. If an assignment ends early, we’ll talk with you about what happened and, where possible, look for other opportunities that suit you better. Repeated no-shows, safety concerns, or conduct that puts patients at risk may affect your eligibility for future assignments through OHC.

Likewise, if a facility isn’t treating you fairly, we want to know — that information helps us decide who we partner with.

We handle your personal and credential information in line with our privacy practices and use it to match you with opportunities, verify eligibility, and support your assignments. These terms may be updated from time to time; the current version applies to your ongoing participation in the network.

Think of these as the ground rules for how we work together — a plain-language guide, not a substitute for the specific assignment or employment agreement you sign. If anything here raises a question, ask us before you accept; we’d always rather talk it through than leave you wondering.

Questions? We’re here.

If anything here is unclear, reach out before you accept an assignment. We’d rather answer a question early than leave you guessing.